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Zero Tolerance:
Our Unwavering Commitment to a Clean Network

Our position on fraud is absolute: it has no place on our network. The NGN ICS Zero-Tolerance Policy is not just a guideline; it is a core operational mandate that we enforce with diligence and precision. We are committed to ensuring that vulnerability exploitation is minimized and that our infrastructure cannot be used to reward bad actors. Our ultimate goal is to remove the financial incentives for fraud and create a trusted, secure ecosystem for our partners.

Immediate and Decisive Blocking

Our commitment begins with enforcement. We actively monitor for and immediately block identified fraudulent number ranges and destinations as soon as they are detected by our systems or reported by trusted partners18. We believe in stopping fraudulent traffic at the source before it can cause harm.

Disrupting the Financial Incentives for Fraud

The primary driver of telecom fraud is financial gain. A core tenet of our policy is to prevent financial rewards from reaching fraudsters. Where the instigators of fraudulent traffic have been identified, we take all reasonable commercial and technical actions to stop the associated payment flows, dismantling the business model for this illicit activity.

Active Leadership and Industry Collaboration

We are committed to the health and integrity of the entire global telecommunications ecosystem. We actively share information on fraudulent traffic flows with our carrier peers and cooperate fully with recognized industry traceback consortiums and international law enforcement agencies to investigate, identify, and stop illegal robocallers.

Upholding Partner Accountability

We build partnerships on a foundation of mutual trust and responsibility. All our partners are held to the same high standards we set for ourselves. We enforce strict contractual clauses that address fraud and require all interconnected partners to adhere to our robust Know Your Customer (KYC) and Know Your Traffic (KYT) programs to ensure a clean and secure end-to-end environment.

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