The Unbreakable Foundation for Global Contact Centers

In a contact center, every conversation matters. Dropped calls and poor audio quality lead to agent inefficiency, customer frustration, and brand damage. NGN ICS provides the ultra-reliable, high-quality voice backbone that ensures every agent and customer interaction is flawless. We are the trusted foundation for CCaaS platforms and high-volume contact centers where communication cannot fail.

How We Empower Contact Centers

Crystal-Clear Conversations, Guaranteed

Eliminate agent and customer frustration with our industry-leading HD Voice coverage and AI-optimized routing. By ensuring every word is heard with perfect clarity, we improve first-call resolution, reduce call handling times, and create a better overall experience.

Maximum Connection Rates for Outbound Campaigns

Our high-ASR network, powered by intelligent routing, means your agents spend more time talking to customers and less time dealing with failed or unanswered calls. We provide the performance needed to maximize the efficiency of your outbound dialing operations.

Guaranteed CLI Integrity to Improve Answer Rates

Ensure your outbound calls are recognized and answered. We guarantee CLI pass-through in key global markets, preserving your brand’s identity and dramatically improving pickup rates for your sales and support teams.

Global Reach with a Local Presence

Utilize our vast inventory of local and toll-free DIDs to establish a trusted local presence for your inbound queues and outbound campaigns in over 140 markets. Improve customer trust and engagement with familiar, local numbers.

Ready to scale your telecom infrastructure?

Interconnect with the NGN ICS global network — the privately operated infrastructure trusted by Tier-1 carriers, platforms, and enterprises worldwide.

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