24/7/365

Mission-Critical Support

Our commitment to uncompromising quality extends to our support. For our established partners, our global Network Operations Center (NOC) and technical support teams are available around the clock to ensure the continuous, high-performance operation of your services.

For Urgent, Service-Affecting Issues (Priority 1)

For immediate assistance with critical, service-affecting incidents, please contact our 24/7 Global NOC directly.

Global NOC Hotline: +1-212-651-4801

For Billing Inquiries

For questions regarding invoices, payments, or your account balance, please contact our finance team.

Billing Department Email: [email protected]

To ensure the fastest possible resolution, please have your Account ID and any relevant transaction or session IDs ready when you contact us.

For Standard Technical Inquiries

For non-urgent technical questions, configuration assistance, and service requests, please use one of the following channels.

Partner Portal (Recommended): Log in to the NGN ICS Partner Portal to create, manage, and track your support tickets with our engineering teams.

Log In to Partner Portal

Email Support: Reach our technical support team by emailing: [email protected]

Ready to scale your telecom infrastructure?

Interconnect with the NGN ICS global network — the privately operated infrastructure trusted by Tier-1 carriers, platforms, and enterprises worldwide.

Request Interconnection