Enterprises & Call Centers

Scalable Telecom for Enterprises & Call Centers

Enterprises and call centers depend on communication that’s fast, secure, and cost-effective. NGN ICS delivers telecom-grade services with APIs and analytics to help you reach users globally, authenticate customers, and optimize performance.

Benefits for Enterprise Clients

Global voice & SMS delivery from a single provider

API-first integration into CRMs and contact systems

CNAM & number validation to increase answer rates

Cost-effective routing with fraud protection

24/7 operational support and dashboards

Use Cases

  • Call centers using CLI-verified voice delivery
  • Banks sending OTPs and alerts via A2P messaging
  • eCommerce platforms authenticating new users via SMS
  • Internal communication via CPaaS APIs

Integrated NGN ICS Services

Global Voice & Routing

Carrier-grade call delivery, CLI/anti-fraud, AI routing, TDM/SIP, and voice for platforms, CCaaS, and conversational AI.

Messaging (A2P / P2P SMS)

Reach users globally through a secure, carrier-grade platform with full analytics, DLR tracking, and regulatory compliance.

Fraud Management & Security

Real-time fraud detection, machine learning, global KYC, STIR/SHAKEN, and regulatory compliance.

Number Intelligence

Portability, HLR/VLR, caller ID validation, fraud checks, and digital ID for onboarding, KYC, and authentication.

Omnichannel Messaging & APIs

SMS, RCS, WhatsApp, Viber—robust APIs, CPaaS, enterprise A2P, and actionable analytics, globally.

IoT & Data Connectivity

eSIM, M2M, global IoT SIMs for devices, vehicles, logistics, and edge—full lifecycle via portal/API.